How to Place an Order

Ordering from us is easy! Just follow these simple steps:

1. Register or log into your account.
If you're already registered, enter your login and password. If not — the registration form includes helpful prompts to guide you.

2. Add items to your cart.
Browse and click “Add to Cart” for the items you like. You can only order items that are in stock. If the quantity you want exceeds what’s available, the system will let you know.

3. Proceed to checkout.
In your cart, click “Place Order” and choose your preferred shipping and payment method.
Note: when selecting your region, be sure to also choose the city or locality.

4. Confirm your order.
Double-check your order and click “Place Order” to complete it.

5. Check your email.
You'll receive an automatic email with your order number. If items are still in your cart — the order hasn't been completed yet.

6. Wait for a call from our manager.
Once we receive your order, our manager will contact you to confirm payment and shipping. We do not dispatch orders without confirmation. If we can’t reach you by phone, we’ll send an email.

7. Reservation of goods.
After confirmation, your items will be reserved for 3 days. If payment or pickup doesn’t happen within 5 days, the order is automatically canceled.

8. Need help?
If something isn’t working or your plans have changed, feel free to reach out:

📞 +38 067 407-68-16
📞 +38 099 385-01-36
✉️ ukr@rukodelie.com.ua