PUBLIC OFFER AGREEMENT

for ordering, purchasing, and delivery of goods

**1. DEFINITIONS**

1.1. Public Offer (hereinafter referred to as the "Offer") — a public offer made by the Seller to an unlimited number of persons to conclude a distance sales agreement with the Seller under the terms specified in this Offer.

1.2. Product or Service — the subject of the agreement between the Parties, selected by the Buyer on the Online Store’s website or already purchased remotely.

1.3. Online Store — the Seller’s website www.rukodelie.com.ua, intended for entering into sales agreements based on the Buyer's review of product descriptions.

1.4. Buyer — a legally capable individual or legal entity who places an order on the website for purposes not related to business activity.

1.5. Seller — Sole Proprietor Kharlamova L.D., a legal entity operating under the legislation of Ukraine.

**2. SUBJECT OF THE AGREEMENT**

2.1. The Seller agrees to transfer ownership of the goods to the Buyer, and the Buyer agrees to accept and pay for them under the terms of this Agreement.

2.2. The Agreement is considered concluded from the moment the Buyer confirms the order and receives confirmation from the Seller.

**3. ORDER PLACEMENT**

3.1. Orders can be placed independently through the website or by phone.

3.2. The Seller may refuse to process an order if the information provided by the Buyer is incomplete or raises concerns.

3.3. The Buyer must provide: full name, delivery address, contact phone number, and for legal entities — tax identification number.

3.4. The product name, SKU, and price are indicated in the Buyer's shopping cart.

3.5. Additional information may be requested by either Party if needed.

3.6. Orders placed via phone follow the same data requirements.

3.7. Buyer information is stored in the Seller’s database.

3.8. The Buyer is responsible for the accuracy of the information provided.

3.9. By accepting this Offer, the Buyer confirms agreement to all terms and consents to the processing of personal data under the Law of Ukraine “On Personal Data Protection”.

**4. PRICE AND DELIVERY**

4.1. Product prices are set by the Seller and listed in UAH, including VAT.

4.2. The Seller may change prices unilaterally.

4.3. Delivery costs are not included in the product price and are paid separately by the Buyer according to the carrier's rates.

4.4. Upon request, the Seller may provide an estimated delivery cost.

4.5. The Buyer's payment obligation is fulfilled once the funds are credited to the Seller's account.

4.6. Payments are made using methods listed in the "Payment and Delivery" section of the website.

4.7. Upon delivery, the Buyer must verify the quantity, quality, and completeness of the order.

4.8. Ownership and risk pass to the Buyer upon receipt of the goods or upon handover to the carrier.

**5. RIGHTS AND OBLIGATIONS**

5.1. The Seller shall:

5.1.1. Deliver goods in accordance with the Agreement and Buyer’s order;

5.1.2. Not disclose Buyer’s personal information except as required by law or to fulfill the order.

5.2. The Seller may change the terms of this Agreement and prices unilaterally by publishing updates on the website.

5.3. The Buyer shall:

5.3.1. Review the Agreement and pricing before placing an order;

5.3.2. Provide accurate data required for order fulfillment.

**6. RETURNS**

6.1. The Buyer has the right to return non-food goods of proper quality within 14 calendar days, provided the product is unused, retains its appearance, packaging, seals, labels, and proof of purchase.

6.2. Refunds are issued within 30 calendar days of receiving the returned product.

6.3. Refunds are made to the Buyer's bank account.

6.4. Return shipping costs are borne by the Buyer unless due to Seller's fault or product defects.

6.5. If defects are found during the warranty period, the Buyer may demand repair, replacement, or refund as per the Law of Ukraine “On Consumer Rights Protection”.

6.6. Claims are processed with all necessary documents provided (receipt, act, photos, etc.).

6.7. Customized or made-to-order products are non-returnable.

6.8. Returns are accepted at the address specified in the “Contacts” section on the website.

**7. LIABILITY**

7.1. The Seller is not liable for damage caused by improper use or storage of the product.

7.2. The Seller is not liable for delays or failure to fulfill obligations due to incorrect information provided by the Buyer.

7.3. The Parties are liable as per the laws of Ukraine.

7.4. Neither Party is liable for failure to fulfill obligations due to force majeure.

**8. CONFIDENTIALITY AND PERSONAL DATA**

8.1. The Buyer consents to the processing of personal data without time limitation.

8.2. The Seller does not disclose personal data except as required by law or to fulfill the order.

8.3. The Buyer is responsible for maintaining current and accurate personal data.

**9. MISCELLANEOUS**

9.1. This Agreement is governed by the laws of Ukraine.

9.2. Disputes shall be resolved through negotiation or in court.

9.3. The Seller may amend the Agreement by publishing updates on the website.

**SELLER DETAILS**

Sole Proprietor Kharlamova L.D.
Address: 02175, Kyiv, Novodarnytska St., 27
Account: UA203052990000026002016218661 at PrivatBank
MFO: 305299
Tax ID: 2860107069
Phone: (091) 300-5132